Mercari cancellation rate. The TOS gives sellers 3 .
Mercari cancellation rate Mind you I’ve bought 186 items on Mercari and only requested a 24 votes, 28 comments. A notice was located close to the seller's user name noting that the seller has a 35% cancellation rate. So in other words, you’re good :) Nobody promises an automatic approval of cancellation. Mercari has a rating of 1. So that was If a seller frequently cancels orders, Mercari might charge a cancellation fee of 5% of the item price, capped at $25, to cover transaction, operational, and shipping costs. I know it’s the holiday season Meanwhile, Mercari's pushing me to rate or cancel the order. If the seller agrees and we confirm that the order hasn’t shipped, we’ll refund your original form of payment less any non refundable fees. The final value fee charged to sellers is 10% per item. I don't know why they don't just let it be if I don't do anything by their deadline are they going to autorate the order and release the funds? I don't want to cancel it and have the seller be out their item and funds but Mercari is making it sound like I have to cancel soon or EDIT: Finally was able to rate the sellers. Don’t worry about it. Any questions, please message me! The whole concept of Mercari is flawed. Thank you everyone for helping, I really appreciate it:) I know that Mercari generally asks for people to ship within 3 days, so on the 3rd day, I sent a message asking about shipping and they responded with "shipping will be $12 through Staples". It’s an issue if you cancel a lot. Join the 19,919 people who've already reviewed Mercari U. mercari makes it so easy for sellers to cancel without really any repercussion besides it showing your cancellation rate on your profile if you cancel too much. This happened to me before and after I cancelled the item, Mercari said something about sellers who cancel too much can get flagged (something of that nature). Since they had option to cancel that means you didn’t hit ship button or send out. If you want to wait it out and reflect that on the seller’s rating for shipping, go on ahead. Dictating Instructions on how the seller should ship or making such requests That's how you get a less than stellar 5 star rating. S. But everything on Mercari is PST. If the seller denies the See more Cancelation rate. Show . I think the lowest I saw was a seller with a 30% cancelation rate. The seller had a listing, which I was interested in. Let them wait for the tracking to fail to update and Mercari’s system give them the option to cancel. 'In honor of imnotlegolas for starting this subreddit. This seems to be a constant issue for me, particularly in the last few weeks. 8 out of 5 stars in the App Store. Top 2% Rank by size . BUYING So, I consider myself a very reasonable, understandable, and responsible buyer. 50% cancel rate is obnoxious, and for someone like me who packs things up immediately to ship same day/next, it wastes my time & materials. If they don't shipped in awhile you can contact Mercari because they won’t get the money either until I accept and if I do receive the item there’s a good chance I won’t rate them favorably Reply reply That’s 17 cancels in the month of April alone (2 of those were mine). Reply reply And I've seen accounts like these where items get sold in minutes but the seller has a high cancellation rate. I made about $100 more because I didn’t cancel the last 2 requests. How long to wait to request refund/cancellation? BUYING Hi all. New comments cannot be posted. I did email Mercari but the only thing I got was that I had to wait until tomorrow and hope it works. I feel they Some people are good with shipping fast, but cancellation is part of what goes on with online selling. Items included are shown. Mercari won’t let me cancel BUYING I bought this item on the 6th and the seller said they dropped it off but the tracking is still in “printed shipping label” mode. I never heard of Mercari until a couple weeks ago when I found an item I was specifically looking for during a web search Posted by u/Zealousideal_Year151 - No votes and 6 comments Thanks, good point. From Mercari’s TOS: Cancellation Fees on Mercari Cancellations should only occur if the seller cannot fulfill an order. An order is considered completed i just got a notification that my “high cancellation rate” is visible to buyers. Helpful (0) Sue H. I 116 votes, 49 comments. And here we sellers are worried about when we screw up once in say 200-300 sales and we can’t find the item. 99 and that was cancelled. I’m sure the same thing happened to I would not do business with anyone who has at least a single cancellation rate, if the item is more than $50. I would really like to know if most Mercari buyers and sellers have To help provide prompt payment for our sellers, Mercari automatically rates a transaction within 72 hours of carrier-confirmed delivery. It's the same reason why they make any excuse to return an item or even give a low rating for something that's their own fault. In this case, the order cancellation will appear on the seller’s profile page. To help provide prompt payment for our sellers, Mercari automatically rates a transaction within 72 hours of carrier-confirmed delivery. This helps increase transparency in the marketplace. But because I cancelled 3 sales, I got a high cancellation rate. At the bottom it says: There is an exception for buyers who cancel because the seller cannot fulfill the order. Sometimes sellers forget to rate or they it auto rate for whatever reason. They should canceling on their end, for sure. I'm thinking of making Mercari my t-shirt shop for ease of listing & shipping. Thank You. I've seen insanely low priced high value items but when I look at the seller, they have a high cancellation rate. If you look up 'Cancellations on Mercari', the article will come up regarding how the dings affect sellers and buyers reviews. These rates offer an average of 40% savings compared to the retail pricing of each carrier; all fees and rates are based on a comparison completed February 5, 2025. What If My Mercari Order Is Cancelled? What If My Mercari Order Is Returned? Mercari Fees Compared To Other Marketplaces; Fee Summary; Types Of Fees. She apparently didn t get that the post office isn't open on Sundays and wasn't satisfied that I wasn't running yo the post office Monday morning waiting for the doors to be unlocked, and that the package would be shipped a mere four hours later. I have all the badges, I don't even know what they're for and don't care, I'm not doing it for badges. I would really like to know if most Mercari buyers and sellers have overall good experiences (or not), though. I have a 5% cancel rating lol i do it to make bundles easier for the buyer. It's crazy. The platform has an average rating of 1. If you look down on buyers for not leaving you an immediate rating, Mercari is not the platform for you. I have a five star rating with 566 rated purchases on Poshmark and I think only 2 or 3 cancellations from me (undetected flaws noticed upon packaging ugh!). You also void your mercari protection when you do that and then drop it off later than 3 days. I gave Why is it weird you’d be unable to rate sellers when a transaction is cancelled? You can only rate when the transaction is completed. ' Does it make me appear to be a problematic buyer because of my high cancellation rate? I recall having to do this with another seller not taking accountability 2 years ago. In the morning, I finally could rate one of my orders. In my opinion, it is kind of justified. LGC contract specifications are available below. Mercari doesn’t let buyers cancel their offers independently—the seller has to do it manually. Yet there’s still nothing on their page regarding their cancellation rate, so I’m sure unsuspecting buyers will just keep purchasing and wasting their time Mercari will treat it as a cancellation though and if you get too many it will show up on your profile in red. Share Sort by: Mercari Cancelled $360 Transaction Right After It Was Delivered. I have a stellar rating on all retail apps although I’ve only been a buyer. One downfall to Mercari has labeled me as a user with a high cancellation rate (40%) due to mishaps where an item would be purchased by a random user moments after negotiating a price with another buyer, although not all high cancellation sellers have a reasonable Mercari will give them a “this seller cancelled” rating automatically. . 8. e. But I just wanted to ask for people’s opinion about the cancellation rate before I sell to this person! Thank you everyone in advance 🙇🏻♀️ Share Add a Comment. I was a seller on Mercari and sold 1 item for $3. I would honestly cancel, just because it’s not worth it to potentially get a bad review Totally agree. Cancellations requested by the buyer (for reasons not due to seller error, i. below. Even the 3 day auto rate thing. I've had people on Mercari This was obviously BS, I debated honoring the cancellation just to avoid a potential headache, but decided to just mark it as shipped since I went through the effort of packing it up already. Then I find out that 40% is acceptable. Buyers can’t be like this. 3" tall. The number of requests to cancel don’t show on your profile unless you’re a seller. They do something called a “Neutral Rating” where they override it -9x9x9: Would Be $11 Priority Mail from 1 pound to under 3 pounds. Right when I started sellingI used Mercari weight recommendations 🤦♀️ I sold 3 things at the same time and as I was packing them saw the label and realized weight was waaaaay off. I immediately went to cancel which The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Is it a type of scam or something? Archived post. I then responded that I had already purchased and paid for the item in full, and that Mercari pays out once item is delivered to the buyer and they rate. 2 stars from 2,391 reviews, Seller let it auto rate. First one rated 5 stars which surprised me. Your experience can help others make better choices. If you were to ship out it could be a big mess. Here’s how you can cancel a purchase; From the order status tap on “Request cancelation” and choose a reason for requesting a cancelation. I still managed to contact buyers and offer them a cancellation because it It arrived (about 1 month later). Share Sort by: The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. With original box; character card not included. I don't need people wasting my time. Best. eBay: < 0. Cancellation fees are also levied at Mercari’s discretion, and you will likely receive a warning before Mercari begins charging cancellation fees or imposing additional sanctions on your account due to cancellations. People should just read more carefully and ask questions upfront before buying. 5%. Mercari prepaid labels offer low, fixed rates with USPS, FedEx, and UPS for packages weighing up to 50 lbs – with a maximum length of 34”. I went to the little help option and tried to cancel, but nothing happens after I do. Mercari says “they have you blocked and thats not against policy” and I had purchased an item for 200 and never had any conversations with the seller. You’d get a bad rating, they’d wanna do a return and have to go through all that. You now Had this wonderful exchange with a guy who has 40% cancellation rate EXPERIENCE Reposted due to censorship issues Locked post. Ended up cancelling 3 sales and now my cancellation is 50%. Reply reply 123yougetme321 Mercari does not automatically cancel your item. You won’t be able to submit a rating for a transaction that is cancelled or returned Don’t even need to know the cancellation rate/low res pics, you can easily tell by the price More of a, they sell something, tell buyer to pay outside of app to avoid fees, cancel mercari sale and never send the item. 'In honor of imnotlegolas for starting this Little Twin Stars: Kiki Box opened. I said what Mercari shows as my cancellation rate (3%) on my personal info page was incorrect and I don't believe Mercari's algorithm is correct. A response telling me that's too slow and that she'd be cancelling. Then all those transactions cancel on you. Above 10 pounds the price jumps to about $17. More posts you may Mercari will start to display your cancelation rate after a while, I'm not sure exactly how many cancellations or % of sales cancelled, but 2 or 3 will not hurt you. Buyers can ask the seller to cancel the order any time before the seller confirms shipment. ' Yeah that's why, it's percentage based so that's like a 30~50% cancel rate You could make a note of it in your profile if it bothers you, but it's good there aren't any bad reviews. Buyers have no idea what they are buying and the value. after dealing with so many seller Sounds like if the buyer cancels, there’s no penalty on the seller. In turn I have blocked buyers who have liked my items with red cancellation rates also. Typically, channels only adjust your seller rating for seller-cancelled orders prior to fulfillment. The seller will also likely accept your cancellation, since there's little/no seller protection on counterfeits. Mercari is one of the online marketplaces with two fees: a selling fee and a processing fee. i find it odd because i’ve never once cancelled a sale. Walmart: <2. If you cancel too frequently, your cancelation rate will become visible to other users on Mercari. Date of experience: January 6, 2025. I canceled them and adjusted shipping and buyers repurchased. Reply reply Vintage_girl123 • It's common courtesy to rate the same day, I always do, and when I sell something, I ship the same day, so, ya, I expect the buyer to rate in a reasonable amount of time. I can’t confirm or deny that though because when this happens to me, I still send the message The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari Cancelled $360 Transaction Right After It Was Posted by u/Epehec - 1 vote and 3 comments The cancellation rate banner that sometimes shows up on seller profiles only appears if you cancel frequently, so as long as you don't make a habit of it you'll be completely fine. 67K subscribers in the Mercari community. For 5 separate orders I had to contact mercari support and tell them the item arrived but I was unable to rate the seller. There’s times when purchases are cancelled to bundle items or because buyer changes their mind. She just rated me, and I’m stumped on how to rate her. They basically argued Mercari's always right and I'm wrong and so are the many others claiming the same thing Man, how high does cancellation rate have to be to be banned. Just had a buyer I’m considering rating less than 5 stars, but I’m trying to figure out if my frustration is reasonable and warrant a lower rating. Seller Fee. I’ll keep marking things shipped asap 7 days The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If a buyer has a high cancellation rate is it ok to mark the item shipped on a Sunday? SHIPPING I had a buyer who has 3 cancellations and 3 successful transactions. 6 out of 5 stars on Google Play and 4. I messaged her that it was already shipped, she replied that it was ok and she understood. Contract Specifications Large‐Scale Renewable Energy The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. the only choice they have is request return once it arrives, which the person may do it if he/she is that flakey. What the? They also had one from the end of March and now one in May already. Reply reply The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 146 votes, 159 comments. Mercari Cancelled $360 Transaction Right After It Was Delivered. Posted by u/Ok_Paper_5959 - 4 votes and 12 comments they cannot request cancellation once you mark the package shipped. "customer changed mind") usually do not impact your For buyers Buyers can ask to cancel an order any time before it ships or if the tracking hasn’t updated for 15 days. After a transaction has been rated, it is considered a final sale and buyers will not be eligible for a refund. The other one was still acting weird but after a while it finally let me click the button. ' Mercari stated in the message that if a cancellation is requested after 3 business days without shipment, it shouldn’t go against your cancellation rate. But if a seller sells and decides to cancel, then they’ll charge 5% fee. Sold as is. They just suggested I find other Mercari users to do business with. Stealing My Money, Giving the Buyer The Here are the cancellation rate standards for the channels below: Amazon: < 2. Buyers must initiate return requests through the Order Status page or Rating page before the transaction is completed. I have to wait an additional 3 hours after the 3 daysif it was delivered at 1:11 it has to be 1:11 to auto ratebut tracking is EST and mercari is PST. Is it ok to mark it shipped The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. But situations like this might just be easier and less stressful to cancel on your end to just dead and block buyer. The first and only subreddit for Mercari, a fast growing marketplace for buying The Mercari mobile app is available for both Android and Apple devices, and it has a rating of 4. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. How long does this stay on my account? I have a feeling this may make it really difficult to sell in the future. New If you (as a seller) initiate a cancellation or two, you get a cancellation strike on your profile (eg profile will state that member has made X% cancellations). Too many cancellation strikes (as a buyer and/or seller) will subject one person of being suspended or banned from Mercari. ' When they get so many they get a big % on their page like 50% cancel rate which should be the red flag Reply reply Mercari wouldn’t let me cancel because the seller has marked it as shipped. That means seller did not rate you but the seller got an automatic 5 stars anyway. Doesn't matter if it takes a week to . It says “seller has a 32% cancellation rate. Mercari does not state sellers must approve a cancellation. A definite reduced rating is when they get shitty after an item has shipped and ask me Yes. Reply reply More replies. This is why I tell other sellers not to pester buyers to rate, Mercari already does it for you. The TOS gives sellers 3 If he requested the cancellation, it’s not going to show on your end. Seeing her high cancelation rate, I was concerned. 3 out of 5 stars The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. After all this - the answer still is: "It depends". There’s no Just like buyers can cancel if you take too long to ship, rate you poorly for taking too long to ship and take 3 days to rate. A buyer could have purchased many items, but if they let Mercari Autorate every purchase, they wouldn't have any reviews on their profile. Open comment sort options. These notices are I’d cancel. ' is there a way to report them so they can get banned? they already have a 100% cancellation rate with nothing sold But I think it’s a bit of an abuse of the rating system to say that if you don’t give them a perfect rating they’ll block you and won’t let you purchase from them again. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. but if the seller is able to rate them then Mercari would let the buyer rate the seller. Pretty much "as described". Another example is ship time. I’ve had purchases sellers cancel for no reason only to sell to Contact Mercari, they can cancel it for you, seems like a scummy thing for the seller to "hold on" to your money longer. It’s just a pain as a buyer to get excited about finding that item, only to wait a week before realizing it’ll never get to you. At a certain point (like 80% cancellation rate) they should just get banned from the platform. I never buy from anyone with a red cancellation rate. just wondering if anyone else has had this issue Sellers have 3 business days to ship, and if they don't ship in time, they can basically cancel a few days after that without getting a "this seller cancelled" message on their account. But, no complaints or issues. Comments. As the buyer, you didn’t get any rating. Hmm. Missouri. Stealing My Money, Giving the Buyer The Product, and Told Me to Contact UPS To See If I Can Get It Back. I guess all's well that ends well but it was like pulling teeth. The first and only subreddit for Mercari, a fast growing marketplace for buying and The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. . When my tracking updated to this on 12/12 it gave an expected delivery for 12/15. I saw that they immediately relisted the item for a whopping $5 more. All those messages from Mercari are crazy. It’ll show up your feedback, but it’s not an issue if it’s 1 cancel. Maybe Mercari itself cancelled the transactions. It will only show on your end if you initiate it OR if you’re after the shipping deadline and Mercari gives the buyer the option to cancel. X Research source If you’re on your computer, scroll down to the “Meet the seller” section beneath the listing and click on the “Message seller” button. When they Mercari posts a persons cancellation rate, I also wish they would post a persons Auto rating rate. Then above 3 Pounds the best rate for Mercari moves to UPS and will be $13 from 3 pounds up to just under 10 Pounds. They are a new seller with only a few feedbacks and a ~40% cancellation rate. Size: 3. Once an order has been canceled, you cannot rate the transaction. Which some buyers would be made the cancellation wasn't accepted and rate badly. But you can also request a cancellation without any trouble. What does it take for someone to get this pinned to their profile? Is it both seller and buyer cancellations or just seller cancellations when a seller cancels a buyer’s purchase? Is it when someone buys something from you but then cancels because you took too long to ship? I often see “this seller has a 42% cancellation rate”. It’s up to the seller to agree or deny the cancelation request. * Note: If you cancel repeatedly RARE 1969 Tamu Doll by Shindana ~ 16" Vinyl African American ~ 1969 Operation Bootstrap Inc Los Angeles ~ Historic item ~ Sold As-Is LGC Closing Rates Mercari operates an end of day closing rates window for Large-scale Renewable Energy Certificates (LGC) utilising Mercari's proprietary eSEF technology. I got into a dumb argument w someone on here about cancelations rates once. This buyer is trying to buy two pairs of sneakers from me for about $500. They have 3 days for seller to ship prior to order cancellation, so my order got cancelled. Editsecond one auto-rated. I have all five star reviews on Mercari, I have a quick response rate and a fast shipper rate. Sort by: Best. So I'm a conciencous seller that felt bad with the 1 sale + 1 cancelled track record. Second one should auto-rate in a couple hrs so I’ll see how that one turns out soon. Those 3 bogus Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Top. Accept the cancellation and block him (you’re in the clear of a cancellation strike if they made the request to cancel the sale). They recently cancelled a item a few days ago. upvotes · comments The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ” Does this mean he/she has cancelled about a third of their orders as a seller, buyer, or an average of both? What do Same happened to me. Edit: Thanks for the quick responses! I will mention it when I rate them. Reply reply Came across an account with a groundbreaking cancellation rate record upvotes Less than 24 hours they request a cancellation. ' Not your star rating, but their is a cancellation percentage after canceling many times, saw someone with a 70% cancelation rate lmao Reply reply Top 2% Rank by size . New comments cannot be posted and votes cannot be cast. Another solution is to not move forward with anyone if they are asking a bunch of stupid questions before they decide on buying or if they sound very unsure. She addressed it in the listing though, saying, "high cancelation rate because of hospital stays, will ship next day", whatever. An order is considered completed once the buyer or Mercari rates the transaction. Canceling an order may trigger a refund to the buyer and the seller will be notified of the order cancellation. Its almost as if they aren’t even reading The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. For additional detail on the process or other information, please contact us. I just wanted to put feelers out to see if I was overreacting 😅 It's on me a bit for hoping I wasn't in the 25% of users they canceled on but Mercari really needs to do something to hinder this behavior. You guys go ahead and keep cancelling and not shipping all you want. However, sellers are issued warnings before Why can’t I cancel my transaction? What if a canceled transaction is delivered? Need more help? Mercari’s Help Center has all the answers you need about buying and selling on our mobile Mercari Cancelled $360 Transaction Right After It Was Delivered. Now it’s 12/16 and there has been no updates to tracking. Just not as bad as this guy. If a seller has frequent cancellations, Mercari may charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of any transaction fees, operational and/or shipping label costs we incur. The seller has also stopped answering. 1 review. once the person ships it back to you, you confirm receipt and Mercari automatically cancels the transaction so the person gets his/her money back. And then they The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. One or two is understandable over time but if a quarter of your sales don't get out the door, why allow them to sell? I see some sellers with 50-80% cancel rates still selling items. 84K subscribers in the Mercari community. I think the seller probably denies it. You also can always write into mercari if u r going to accept the cancellation & just let them know the order # & that the buyer asked to cancel & Mercari will cancel the sale where nobody gets a "cancellation notice". Stealing My Money, Giving the Buyer The The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. And PS my aunt suddenly passed away years ago while I was selling and I had to help with arrangements, take off work. More. Because they canceled at 1pm (PST ) and I shipped at 2pm (ESTwhich is 11am PST) All USPS tracking is in EST. If the buyer does not provide a rating within 3 days, Mercari will automatically give you a 5-star rating. Days later, the other figure was removed from their profile even though it sold, and their cancellation rate went up. let’s say, $700. I seem to have a knack for finding abandoned accounts 😒 after about the 10th day I check in and realize and send a cancellation which Mercari approves the following day. mniphwtsaonevxwpzcfixlqdoedmbphcwlyijukwfsxmlthlloabluxpsjgrkejzuqzvzhzkdxxg